Welcome to the trucking world.

Wörth Customer Centre

Welcome to the trucking world.

Trucks you can trust. You can experience the Mercedes‑Benz Trucks promise first hand at the Wörth Customer Centre. You can pick up your new truck here. And find out about the technologies of the future on site at one of the world's largest truck manufacturers – whether during a plant tour, training courses by professionals for professionals or through specialist advice and test drives at the industry information centre.


Opening hours:
Mon – Fri  7:15 a.m. – 3:30 p.m.  
and by appointment


+49 7271 71 4971

Arrival by car
Daimlerstrasse 1
76744 Wörth am Rhein, Germany

Welcome to the trucking world.
Vehicle collection

Ordered and ready for pick up.

A perfect start: there is a detailed handover when picking up your new truck. The MyNewTruck@Wörth training course offers you the opportunity to learn new theoretical and practical knowledge. In addition, you will receive technical instruction on your vehicle.

  • Before your truck can be picked up, your dealer will arrange an appointment and issue the pick-up pass for you. You need it as accreditation in the Customer Centre.
  • You will need a short-term licence plate with fully comprehensive insurance for the transfer. It can be ordered up to two days before pick-up. 

Phone: +49 7271 71 4089

Guided factory tour

Behind the scenes.

Exciting insights: with over 2.9 million square metres, the Wörth plant is one of the largest production facilities in the world. A factory tour will give you exciting insights. From BIW production with its accurate welding robots to the production line with the interior fittings, and on to assembly with highlights such as the “marriage” – right up to the finished truck. At the plant, you will experience the passion and commitment put into the construction of each individual vehicle by more than 10,000 employees. This is where Atego, Arocs and Actros are produced including the trailblazing electric versions.

Factory tours take place Mon-Fri from 8 a.m. to 4 p.m. Each tour takes 90 minutes. For safety reasons, participation is unfortunately not possible for children under 14 years of age. We cannot admit pets either. 

Email: factorytour-woerth@tabdifferent.com
Phone: +49 7271 71 4971

Behind the scenes.

How to book your factory tour.

You can book a ticket directly for your preferred date with our external online booking system. A guided tour costs €25.90 per person.

For a group tour (up to 30 people), you can select the “Exclusive tour” option. Then you will be taken on a factory tour just for your group.

We look forward to seeing you!

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The images and texts may include accessories and special equipment which do not form part of the standard specifications. The images shown must be considered examples only and do not necessarily reflect the actual state of the original vehicles. The appearance of the original vehicles may differ from these images. The manufacturer reserves the right to make changes without notice. Images and texts may refer to models and assistance services that are not available in some countries.